Sarah Windholz, Owner/Managing Broker
Sarah Windholz, Owner/Managing Broker



Crystal Property Management offers a multitude of different services for the homeowner associations that we manage and work with. Below is a sample of the services that we offer. Please contact us to discuss the needs that you would like fulfilled so that we can help!


Association Web Site Maintenance

  • Create and maintain a web database of all pertinent Association information including Association covenants, bylaws, rules, meeting minutes, financial reports, insurance policies, contact information, annual budgets, notices, design review information, etc.
  • Prepare and scan necessary documents that are approved by the Board for website access.


Association Covenant Violations/ Property Inspections

  • Inspect the community on a routine basis to identify covenant violations and areas of concern in the community.
  • Prepare and mail out certified letters to covenant violation offenders.
  • Communicate and follow-up on violations with owners. Communicate with Board on all issues.
  • Re-inspect the violations to see ensure compliance.
  • Facilitate further correspondence if the violation has not been corrected.
  • Take necessary action by issuing daily or weekly fines if the violation is not corrected.
  • Act as liaison between Board, attorney and homeowners in these situations.


Covenant Violations (Complaint Driven)

  • Communicate with homeowners for complaints on specific addresses.
  • Maintain the anonymity of concerned homeowners as to not create neighbor hostility.
  • Inspect the issue and to evaluate the complaint.
  • Communicate with the Board on the issue.
  • Follow same procedure as above for further action.


Association Home Sales

  • Mail out welcome packets to all new owners.
  • Provide new owners with owner update form and ensure that Association has correct correspondence details.
  • Answer questions from prospective buyers as well as new owners.
  • Help answer questions about neighborhood information: parking rules, covenants, rules, etc.
  • Help answer and facilitate questions concerning utility companies and general information about the Association.


Association Design Review Process

  • Facilitate the design review process by communicating with owners in regards to their requests.
  • Ensuring design review requests are complete and thorough before presenting to the Board for approval.
  • Prepare approval or denial letters regarding the application.
  • Explain and communicate approvals, exceptions and timeframes to owners regarding the Board’s decisions.
  • Communicate with homeowners to ensure that projects are completed as agreed upon.


Association Mailings

  • Maintain updated list of owners, properties and their mailing addresses.
  • Investigate returned mail due to an incorrect mailing address and take appropriate measures to ensure the list is accurate.
  • Mail notices, newsletters and agendas for annual meetings as directed by the Board.
  • Post notices to all residents as needed concerning updates, violations, newsletters, etc.


Association Vendor Communication

  • Work with the vendors that are selected by the Board.
  • Prepare contracts between the vendor and the Association.
  • Follow up with the vendors to ensure the job is being done correctly. Meet with vendors as necessary to ensure quality.


Association Dues Collections

  • Prepare statements or coupon books for routine assessments.
  • Routinely deposit and post assessment payments.
  • Send out a reminder letter 30 days after the statement has been sent to owners who have not sent in a payment.
  • Follow up on past due accounts by sending additional correspondence at the 60 day past due dates.
  • Prepare statements and documentation for the attorney to send out a collection letter.
  • Continual follow up on past due accounts via working with Association attorney.


Association Budgetary Process

  • Prepare the first draft of the budget for Board review.
  • Explain and communicate with owners for budget related questions.
  • Continually update budget forecasts via accounting software to track monthly expenses and compare to budget forecasts.
  • Prepare reserve studies for reserve account forecasting.


Association Board / Annual Meetings

  • Prepare the agenda draft and packet.
  • Compile all documentation required for the meeting including budgetary information.
  • Proactively ensure quorum requirements are met for all meetings.
  • Prepare packets for all attendees for all meetings.
  • Attend all meetings.
  • Prepare the draft of the meeting minutes.
  • Submit final meeting minutes to the web site company that need to be posted on the web site.


Association Workshops and Government Meeting Attendance (As needed)

  • Same as above.


Government Forms

  • Provide end of year documents to the CPA who files the taxes.
  • Provide discounted rates to the Association via relationships with vendor.
  • Keep contractor insurance and W-9’s on file.
  • Prepare and mail out IRS 1099 forms as required by law.


State Statute Compliance

  • As new State Statutes become law, get the information to the Board members.


Association Legal Affairs

  • Meet and communicate with Association attorney on legal matters of the Association
  • Act as liaison between attorney and Board.
  • Attend all meetings between the attorney and the Board on issues affecting the HOA.


Project Bidding

  • To obtain bids (upon direction of the Board) for any work performed for the association.
  • Once a bid has been agreed upon; create, prepare and edit the proper contracts.
  • Facilitate Board members contract review contract and execute contracts if authority is given to CPM by the Board.


Association Accounts Payable

  • Pay all bills as they become due.
  • Schedule a time for a Board member to sign and review checks before they go out if requested.


Association Document Storage

  • Keep and maintain all records for the required amount of time by State Law.


Homeowner Communication

  • Communicate with all owners regarding all issues that arise in subdivision.
  • Act as the primary contact between owners and Board.


Emergency Response

  • Maintain 24 hour availability in the case of emergencies.

Looking to Sell Your Property?

Email or call to contact us directly.

We are here ready to assist you in selling your home, apartment or other property. We are always looking for single family houses, townhouses, duplexes, apartments, condominiums and land plots to offer our eager customers.


With , you can count on:

  • A competent and fair appraisal of property value
  • A professional sales pitch & advertising campaign online, in the local press, and through our own media outlets
  • Access to our customer database and other resources
  • Frequent showings of the property to potential buyers
  • Customized contracts for complete freedom & financial security

How to Improve the "Curb Appeal" of Your Home

Aroma plays a subtle but important role in a buyer's decision. Air fresheners, candles and diffusers can do the trick. Your home will smell great and be more enticing to buyers.


Trimming hedges and trees and cleaning the windows also helps. If your home looks unkempt from the outside, buyers will be more critical about details on the inside.


Call us at or contact us online to find out more about tips and tricks on improving your "curb appeal."

Make your property more appealing to prospects

Sparkling clean windows not only accentuate your views but tell the renter you have taken great care of your home

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